Domino's Pizza franchisee revolutionizes hiring: 2,750 hours saved with 100% automated interview scheduling

Team Honey Badger (THB), a Domino's Pizza franchisee with more than 138 stores across 10 states, stands out for its people-first approach. Their mission is clear: "To deliver world-class service and become the #1 employer in the communities we serve."

THB's business is built on optimizing its hiring strategy, prioritizing the fast and effective onboarding of frontline talent for its stores as a competitive advantage.

For a long time, Team Honey Badger has been dedicated to recruiting the right frontline talent for each of its stores. They take pride in being a team that is "always hiring," interviewing all applicants to ensure every store has the staff it needs.

Knowing they needed to improve how they managed the hiring process, they tried several HR tools and scheduling systems. However, the team was still spending a significant portion of its time on candidate communication and interview scheduling. THB's rapid growth in recent years exacerbated these inefficiencies.

THB faced the following challenges: maintaining their commitment to interviewing all candidates without burning out the recruitment team, even when facing more than 5,000 candidates per month; managing interview scheduling efficiently; improving the interview attendance rate, as only 30% to 40% of candidates showed up on time; and manual background checks that were historically subject to significant delays.

THB chose Emi as the solution to tackle these challenges. Emi's AI chatbot, available 24/7, allows THB's candidates to submit their applications at any time from their phones and receive instant responses.

Emi's ability to fully automate the interview scheduling process relieved the complicated burden of coordinating interviews with hundreds of candidates per month. Additionally, Emi's automated interview reminders increased the interview attendance rate to 62%, more than double the previous rate.

Previously, THB recruiters faced the challenge of logging hiring manager feedback in the system. Now, Emi checks in with the hiring manager about the interview 15 minutes after it ends. To date, THB has achieved an 80% feedback submission rate.

Emi's integration with Checkr enables automatic background verification. Now, less than a minute after a candidate is approved in an interview, Emi sends their background check package through the same mobile chat where they submitted their application, with 100% accuracy.

One of the biggest benefits of the Emi platform for THB is that even while the team rests, Emi can engage with candidates. This is especially valuable for those who work night shifts or are outside business hours. With Emi, THB is truly always hiring.

Scheduling interviews for hundreds of candidates per month was a monumental challenge. With Emi, hiring managers simply upload their availability, and candidates choose their desired interview time. Those who need to reschedule or cancel can do so directly through Emi.